Resume example 2026
Customer Success Manager resume example for ATS and recruiters
Sample summary, experience bullets, and skills layout for SaaS retention, adoption, and expansion. Customize every line, then match your PDF to a posting.
How to read this example
Customer success examples should prove you own outcomes after the sale: onboarding time, adoption, renewals, and expansion.
Pair this layout with the Customer Success Manager resume keywords list for the same role.
Example summary
Customer success manager with 5 years in mid-market SaaS. Managed $6.5M ARR book across 48 accounts with 94% gross retention and $820k expansion in FY2025. Led QBRs and success plans tied to product adoption milestones.
Example experience
Customer Success Manager · Analytics SaaS · 2020 to present
- Built success plans and onboarding paths that cut time-to-first-value from 21 to 9 days.
- Ran QBRs with economic buyers and champions; recovered 6 at-risk renewals worth $410k ARR.
- Partnered with sales on expansion plays, influencing $820k in upsell revenue in FY2025.
- Tracked health scores in Gainsight and Salesforce; maintained weekly risk reviews with product support.
Example skills layout
Outcomes
Retention · NRR · Onboarding · QBRs · Expansion
Motion
Stakeholder management · Success plans · Training · Escalation
Tools
Gainsight · Salesforce · Zendesk
Illustrative sample only. Replace every line with your own outcomes, tools, and scope before you apply.
Tips for your version
- Separate retention vs expansion bullets.
- Name segment and ARR scope.
- Reference product usage metrics when possible.
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FAQ
Customer Success Manager resume questions
AE resumes lead with new business quota. CSM resumes lead with retention, adoption, and expansion after go-live.
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